Confirmation before fulfillment
Pickup, insured shipping, hand delivery, manufacturing timelines, and final release details are confirmed after Flawless reviews availability, condition, timing, buyer information, and final terms.
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Fulfillment
Shipping and Pickup Policy
How pickup, insured shipping, timing, and final delivery terms are confirmed for high-value pieces.
Effective date
May 20, 2026
Pickup, shipping, and delivery details are confirmed directly before final payment or item release.
Please review the listing page and these terms before requesting a hold or completing payment.
Insured shipping
When shipping is available, Flawless confirms carrier, insurance, signature requirements, destination eligibility, and timing before final payment or release. If an item cannot ship within the promised timing after final payment, Flawless will provide a revised timing update or another option required by applicable law.
Local pickup
Local pickup may be offered when appropriate. Flawless may require identification, appointment confirmation, and final payment or deposit review before releasing the item.
Manufacturing and special orders
Manufacturing, remounts, sizing, and made-to-order work may have separate timing, approval, deposit, cancellation, and fulfillment terms that are confirmed directly before the project begins.
Taxes, restrictions, and address review
Taxes, shipping eligibility, restricted destinations, identity review, and address verification may be reviewed before Flawless confirms final payment or item release.
Need help?
Questions about a hold or policy?
Contact Flawless before placing a deposit or requesting a hold if any terms need clarification.
Related policy
Deposits, Final Sale, and Refund Policy
How refundable deposits work before Flawless confirmation, and when final jewelry and watch sales become final.
Related policy
Authentication and Verification Policy
How Flawless reviews public listings, watch authentication notes, source records, and verification claims.