At Flawless Jewelry every attempt is made that catalog is accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Flawless Jewelry informs that carat total weight in all purchases may vary 0.05 carats from stated weight.

On the Flawless Jewelry, the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

Also, for each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.

If you're interested in a piece of jewelry that is currently on back order, call us and we will inform you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to apply changes and notification to the site. If this happens, we will inform you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please contact one of our diamond and jewelry consultants at service@flawlessjewelry.com or 866-FLAWLESS

For your convenience, we accept the following payment methods:
American Express Credit Cards
Visa Credit Cards
Master Card Credit Cards
Discover Credit Cards.

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or Master Card, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Any merchandise returned and if you prefer refund of fund-payment, that will be done in same form of transaction and same credit or debit card only. Usually your refund is done in two business days, but it is up to your bank and their correspondent bank how they give credit to you. Flawless Jewelry is not responsible for the system and the way your financial institution handle credit of fund to you, which may cause delay.

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories — making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.

If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

Currently, sales tax is only charged on orders shipped to addresses in California State.

Under no circumstances shall Flawless Jewelry Inc. for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please contact our services department at 866-FLAWLESS or e-mail us services@flawlessjewelry.com or type your question here.